WeCloudit
WeCloudit is our telephony/VoIP provider. With the integration between i-Reserve and WeCloudit you manage your telephony directly from the reservation system: you call with one click from the back end, see who's calling and link calls automatically to the right customer card.
i-Reserve integrated with WeCloudit
WeCloudit handles your business telephony. By integrating i-Reserve with WeCloudit you work from a single system: you no longer have to switch between your phone and the reservation system. Inbound and outbound calls land automatically with the right customer, so you always have the full context of a call in front of you.
What can you do with the WeCloudit integration?
- Make outbound calls with one click from the back end.
- Recognize who's calling and link the call automatically to the right customer card.
- Have call notes filled in automatically with AI notes.
- Listen back to calls.
- Link to tasks and call-back requests.
- Sync your phone book — your handset is instantly populated with known numbers (if you have a desk phone, you immediately see who's calling).
Meer informatie?
Visit the WeCloudit website
Veelgestelde vragen (FAQ)
What is the WeCloudit integration with i-Reserve?
WeCloudit is i-Reserve's telephony and VoIP provider. With the integration you manage your telephony directly from the reservation system: you call with one click from the backend, see who's calling and link conversations automatically to the right customer card.
What is click-to-dial and what does it deliver?
With click-to-dial you make outbound calls by clicking a phone number in i-Reserve; your phone rings and the call is set up. You no longer have to retype numbers, which saves time and prevents typos.
Do I see right away who's calling?
Yes. Incoming calls are recognised and linked to the right contact in i-Reserve, so you can address the customer personally straight away without first having to look up their details.
Are calls logged with the customer automatically?
Yes. Both incoming and outgoing calls are logged and linked to the right contact, can be recorded, and you can add notes per call. That way you have a continuous record of what was discussed and when.
Do I have to switch to WeCloudit as my telephony provider?
No, you don't have to. The calling module works with your own telephony provider; WeCloudit is i-Reserve's house provider and is fully supported, but it isn't a requirement.
Does the integration work on both Mac and Windows?
Yes. i-Reserve is a web application that runs in the browser, so the WeCloudit integration and click-to-dial work on both Mac and Windows, with no separate installation.
Does the telephony integration work together with i-Reserve's CRM?
Yes. The calling module is part of the CRM: conversations, notes and recordings end up with the right customer or company, alongside your email, SMS and chat communication in the unified inbox.