Training and onboarding: how to get the most out of the i-Reserve reservation system

Onboarding step by step: here's how we do it

Onboarding with i-Reserve isn't a standard checklist — it's a tailored process. That said, we do value clarity. That's why we work with a fixed step-by-step plan, so you always know where you stand.

1. We receive your registration

As soon as you submit a request, we get to work. We'll contact you within a few working days to schedule the first conversation.

2. Intake meeting with a senior consultant

You'll speak with one of our senior consultants — someone who knows i-Reserve inside and out and thinks along with you. During this telephone intake, they will map out your requirements, processes, and challenges.
"What are you using now? What works and what doesn't? Which features are you looking for?" — those are the kinds of questions we'll explore together.

3. Setting up your trial environment

Within a week of the conversation, we'll set up your trial environment. This isn't an empty shell — it's immediately usable: with a sample selection of products, working features, and an initial styling setup. You'll see straight away how the system works in practice.

4. Explanation session with a senior consultant

Once your trial environment is ready, you'll receive an explanation and demonstration session from the same consultant. This is a standard part of the onboarding process — not a generic presentation, but focused on your specific setup, so you can continue independently afterwards.

5. One month to explore on your own

After that, it's over to you. You'll have 30 days' access to the trial environment to test, fine-tune, and adapt the system to your situation. Add products, adjust styling, configure rules — all with no obligations.
If you have questions or need help during this period, we're on hand. In most cases, there's no extra charge for this. Only for structural support or intensive requests will we discuss together what's appropriate.

6. Closing conversation

At the end of the month, your consultant will give you a call. We'll discuss your experiences, answer any remaining questions, and decide together whether i-Reserve is the right fit. If the answer is yes, we'll seamlessly convert your trial environment into your live environment.

Training: hands-on from the start

When you go live, you want your team to be able to hit the ground running. That's why training is a fixed part of the onboarding process.
During the explanation and implementation session, you won't just be sitting back and listening — you'll be actively involved! We don't believe in passive learning; we believe in working together.

What can you expect from a training session?

• You'll receive a basic setup of your configuration in advance
• During the session, we'll go through it together
• Your team gets started straight away with guidance
• Sessions are one hour as standard (longer is always possible)
• Online sessions have unlimited participants (though we recommend a maximum of 2–3 for clarity)
• You choose the time — all available slots are easy to book yourself.

Three training formats: choose what suits you

Not every team learns in the same way. That's why we offer three training formats:

1. Online training – fast, flexible, and cost-effective

The most popular choice. No travel time, easy to schedule, and the most affordable option. Ideal if your team members work across different locations or you need to move quickly.

• Cost: training time only at €112/hr
• Number of participants: unlimited (recommendation: max 3 for effectiveness)

2. On-site training at your location

Prefer face-to-face contact? We'll come to you.

• Cost: training time + travel time at €112/hr

3. Training at i-Reserve in Utrecht

You're also welcome to visit us at our office in Utrecht.

• Cost: training time + venue hire at €112/hr

What does it actually cost?

You've already seen a glimpse of this above, but we value transparency. That's why we work with a single standard rate: €112,- per hour (support rate).

Below is a clear overview of what you pay per training type:

Training type	What is charged?
Online	Training time only at €112/hr
At client's location	Training time + travel time at €112/hr + travel costs at €0.50/km
At i-Reserve	Training time at €112/hr + venue hire

In practice, online training is the most popular and most affordable option. But if you'd rather brainstorm face to face around a table, that's of course equally possible. Just let us know your preference and we'll make sure it's arranged.

Try our reservation system first, then decide

You don't have to commit straight away. With i-Reserve, you start with a no-obligation trial period of one month.

During that month:

• You set up your trial environment
• You receive guidance from a senior consultant
• You can ask questions at any time
• You only decide at the end whether you want to continue

This way, you make a well-informed decision with no surprises.

Ready to get started? So are we.

Are you ready for clarity, ease, and a reservation system that truly works for your organisation?

Ask yourself these questions:

• Does your current system actually work for your team?
• Is the booking process user-friendly for your customers?
• How much time are you spending on manual workarounds?
• Would you like to start with a system that's explained from day one by someone with years of experience?

Then now is the perfect moment to get acquainted with i-Reserve and our online reservation system. Request a free trial today or schedule your intake meeting straight away. We'll make sure that you not only understand how the system works — but use it with complete confidence.