Discover how i-Reserve streamlines GoGaming's reservation process

GoGaming's Mission

Now that we have an idea of where GoGaming comes from, let's take a look at their mission. GoGaming's mission is to create a place where everyone — from seasoned gamers to curious beginners — can come together to discover and experience the excitement and enjoyment of gaming. They want everyone to feel welcome and at ease, regardless of their experience or skill level.

But it's not just about playing games. GoGaming also focuses on community. They organise a variety of activities for different audiences, ensuring there is always something new and exciting to do. Whether you want to take part in an esports tournament, learn how to improve at your favourite game, or simply soak up the atmosphere and make new friends, GoGaming has something for you. However, managing the reservation process for an ambitious organisation like GoGaming is a challenge — and that is exactly where the i-Reserve reservation system comes into play.

The i-Reserve Reservation System

At its core, i-Reserve is an online reservation system designed to streamline bookings and reservations for businesses. In a dynamic environment like GoGaming, where activities and events are constantly taking place, efficiency is paramount. That is where i-Reserve comes in. Our reservation system makes it easy to manage, modify, and cancel reservations, ensuring that both staff and customers are always up to date with their schedules.

But it goes beyond efficiency. i-Reserve has also been designed with ease of use in mind. The system is straightforward for anyone to use — whether you are a member of staff managing the schedule or a customer making a reservation.

With i-Reserve, GoGaming can concentrate on what they do best: delivering an unforgettable gaming and esports experience. The reservation system removes the administrative burden, freeing up the team to focus on creating a fun and welcoming environment for all gamers and esports enthusiasts.

GoGaming's reservation process via the i-Reserve reservation system

The reservation system for GoGaming is complex due to the wide range of options GoGaming offers. So how does it all work exactly?

Purchasing Game Time; object-based reservation dialogues

At GoGaming, flexibility and convenience are of great importance when it comes to the gaming experience. That is why they have developed a system that allows you to purchase "Game Time" tailored precisely to the customer's needs. Within the i-Reserve reservation system, GoGaming can configure these various Game Time options along with their corresponding prices. This gives gamers the freedom to choose, via the reservation system, how much game time they wish to purchase. But what if they decide they want to stay longer? No problem at all.

If a gamer decides during their visit that they would like to stay longer, they can add extra Game Time on the spot. They simply log in to their account and add the additional time. And if they need to leave earlier, the remaining Game Time stays in their account until their next visit. There is no need to worry about booking too much or too little Game Time. This saves GoGaming considerable staffing costs associated with adjusting reservations.

So how does this work technically? Purchasing Game Time is handled via object-based reservation dialogues. This means that within the reservation system there is one main product: the rental of gaming spots. Various gaming spots can be linked beneath this main product.

A customer can reserve a gaming spot within a specific time slot once. Once that spot has been reserved, it cannot be booked again within the same time slot — unless, of course, additional gaming spots are still available.

Group Outings

As mentioned earlier, it is GoGaming's mission to organise a variety of activities for different audiences. That is why they also offer various group outings. These include outings with friends, corporate events, and children's parties. A range of packages is available for you to choose from.

Technically, this works in much the same way: within the reservation system, one main product is available — packages. Various packages can be linked beneath this main product, catering for children's parties, groups of friends, or corporate clients.

A customer can reserve a package within a specific time slot once. Once that slot has been reserved, it cannot be booked again within the same time slot — unless, of course, additional packages are still available.

Gift Vouchers

Finally, GoGaming offers the option to purchase gift vouchers. This too is possible via the i-Reserve reservation system. Through the reservation system, customers can purchase a GoGaming gift voucher. If a customer has received a gift voucher, it can be redeemed during the reservation process.

Additional i-Reserve features for GoGaming

In addition to the features of i-Reserve described above for GoGaming, there are numerous other interesting functions the platform has to offer. Below, we will briefly run through a few of these features.

Automated workflows
In the dynamic world of GoGaming, automated workflows and smart integrations can be a real game changer. By automating communication with gamers, i-Reserve can save GoGaming a great deal of valuable time. For example, our reservation system can automatically send booking confirmations, payment confirmations, or reminders via both email and SMS. Should a change occur to a reservation, those amendments can be made quickly and easily. Gamers are automatically notified, of course in their own language. These advanced features optimise the user experience and contribute to seamless operations within GoGaming.

Schedules

GoGaming also benefits from a seamless scheduling system thanks to i-Reserve. They have a clear overview and full control over exactly what they want to see. With a variety of customisable schedules offering drag-and-drop functionality, they can view all bookings at a glance.

Within the back-end environment, they have the freedom to make their schedule as streamlined as they wish. Whether it is a monthly, weekly, or daily schedule, they can decide for themselves which games, events, or gaming areas are displayed. These can be shown in columns or rows, and in different colours for added clarity. In addition, configurable filters make it possible to create handy overviews, enabling them to work even more efficiently.

Filters, reports & statistics

Another important feature for GoGaming and any other business alike is the ability to effortlessly filter data, generate reports, and track statistics. Overviews can be exported to Excel, for example, with a single click, or a weekly report can be scheduled based on specific filters. These reports are then automatically sent by email every week.

Filters are also extremely useful as a basis for generating detailed statistics, such as a graphical representation of the number of bookings per game in a line, bar, or column chart. This provides you with valuable insights to optimise your business operations.

Upselling

Furthermore, i-Reserve offers the possibility of Cross selling with our smart combination dialogue. GoGaming can bundle individual games into packages and let gamers determine their own schedule. Alternatively, retain full control yourself by allowing your gamers to choose only the start time of the first game — the system will then automatically schedule the remaining games. Thanks to the i-Reserve system, GoGaming can offer a wide range of games and events without compromising on ease of use or the gaming experience.

Want to find out more about i-Reserve?

The partnership between GoGaming and i-Reserve is a game changer in the gaming world. It combines GoGaming's passion and expertise in creating unforgettable gaming experiences with i-Reserve's technological innovation in streamlining reservations. Curious about all the possibilities? Get in touch with us today or try i-Reserve free for 30 days and discover for yourself why our users are so enthusiastic!