i-Reserve integrated with Mattermost

Mattermost is the open-source platform for team messaging and collaboration. With the integration between i-Reserve and Mattermost you mirror your support webchat straight to a Mattermost channel, so your team follows and answers customer conversations from the tool they already work in.

Every webchat conversation appears as a clear thread in your channel, with the visitor's name and the page where the conversation started. New messages from the visitor and from your colleagues arrive as replies in that same thread, attachments included. When your team replies in Mattermost, that reply appears straight away in the chat on your website — fully two-way. On top of that you can send events such as booking confirmations and status changes to separate channels.

What does the Mattermost integration give you?

• Every website chat appears as a clear thread in your Mattermost channel — with the visitor's name and the source page.
• Your team answers the visitor straight from Mattermost; the reply comes back instantly in the webchat (two-way).
• No more separate tab: you follow and answer customer conversations in the tool your team already works in.
• Attachments are included, so the full conversation is complete in Mattermost.
• Send notifications too, such as booking confirmations and status changes, to separate channels.
• Respond faster, with more colleagues able to follow along and pick things up.