Training and onboarding: how to get the most out of the i-Reserve reservation system

Step-by-step onboarding: this is how we do it

Onboarding at i-Reserve isn't a standard checklist, but a customized process. Yet, we do value clarity. That's why we work with a fixed step-by-step plan, so you know exactly what to expect.

1. Your application arrives

As soon as you submit your application, we'll get started. We'll contact you within a few business days to schedule your initial consultation.

2. Intake interview with a senior consultant

You'll speak with one of our senior consultants, someone who knows i-Reserve inside and out and is ready to brainstorm with you. During this phone intake, they'll take stock of your needs, processes, and challenges.
"What are you using now? What works and what doesn't? What features would you like to see?"—these are the kinds of questions we'll address.

3. Setting up a test environment

Within a week of our consultation, we'll set up your test environment. Not an empty environment, but one that's ready to use: with a sample selection of products, working features, and an initial design. This way, you can immediately see how the system works in practice.

4. Explanatory session by a senior consultant

Once your trial environment is ready, you'll receive an explanation and demonstration session from the same consultant. This is a standard part of the onboarding process. It's not a general presentation, but focused on your setup, so you can continue independently.

5. Get started yourself for a month

After that, it's up to you. You'll have 30 days access to the trial environment to test, fine-tune, and customize the system to your needs. Add products, adjust styling, set rules. All without obligation.
Have questions or need assistance during this period? We're here for you. In most cases, there's no extra charge. Only for ongoing support or intensive requests will we work together to determine the best fit.

6. Final discussion

At the end of the month, you'll have a phone call with the consultant. We'll discuss your experiences, answer any final questions, and together we'll determine if i-Reserve is the right fit. If the answer is yes, we'll effortlessly convert the trial environment into your live environment.

Training: working together at the controls

When you go live, you want your team to be able to truly put it to use. That's why training is a key part of the onboarding process.
During the explanation and implementation session, you won't just sit back and listen; you'll actively participate! We believe in collaboration, not just listening.

What can you expect from a training?

• You will receive a basic layout of your furnishings in advance
• We will discuss these together during the session
• Your team will immediately start providing guidance
• The session usually lasts one hour (longer is always possible).
• Online there are unlimited participants possible (but we recommend a maximum of 2-3 people for overview)
• You choose the time yourself, all available times are easy to book yourself.

Three training formats: choose what suits you

Not every team learns the same way. That's why we offer three types of training:

1. Online training – fast, flexible and affordable

The most popular choice. No travel time, flexible scheduling, and the lowest cost. Ideal if your team members work in different locations or you need to switch quickly.

• Costs: training time only at €112/hour
• Number of participants: unlimited (recommended: max 3 for effectiveness)

2. On-site training at your location

Prefer to contact us in person? We'll come to you.

• Costs: training time + travel time at €112/hour

3. Training at i-Reserve in Utrecht

You are also welcome at our office in Utrecht.

• Costs: training time + location rental at €112/hour

What does it really cost?

As you've probably already seen above, we value clarity. That's why we have a single standard rate: €112 per hour (support rate).

Below is a clear overview of what you pay per type of training:

Training type	What is calculated?
Online	Training time only at €112/hour
At customer's location	Training time + travel time at €112/h + travel expenses at €0.50/km
At i-Reserve	Training time at €112/hour + location rental

In practice, online training proves to be the most popular and cost-effective option. But if you'd prefer to spar in person, that's certainly possible too. Let us know your preference, and we'll make it happen.

Try our reservation system first, then decide

You don't have to make a decision right away. With i-Reserve, you start with a free, one-month trial.

During that month:

• Set up your test environment
• Get an explanation from a senior consultant
• You can ask questions at any time
• Do you only decide at the end whether to continue?

This way you can make a well-informed choice without surprises.

Are you ready to get started? So are we.

Are you ready for clarity, convenience and a reservation system that really works for your organization?

Ask yourself these questions:

• Is your current system actually working for your team?
• Is booking user-friendly for your customers?
• How much time do you spend on manual solutions?
• Would you like to start with a system that is explained from day one by someone with years of experience?

Then now's the perfect time to get acquainted with i-Reserve and our online reservation system. Request a free trial today or schedule your intake interview now. We'll ensure you not only understand how the system works but also use it with confidence.