Help customers choose the right product through a booking dialogue

What is a reservation dialogue?

I hear you thinking, a reservation dialogue? A reservation dialogue is the screens that your customers go through to search for and reserve your activities or objects within the online reservation system . When it comes to creating a positive customer experience, choosing the right reservation dialogue is extremely important. It ensures that your customers can quickly and easily find and reserve exactly what they want. An activity can be something like a tour , training or course . Objects can be anything from meeting rooms to boats . Choosing the right reservation dialogue is the key to a user-friendly customer experience.

Object based vs Event based reservation dialogues

But before we start, we will first provide some additional information about the distinction between event-based booking dialogues and object-based booking dialogues.

Object based reservation dialogues
By object based reservation dialogues we mean reservation dialogues that are based on one main product to which sub-products or separate products can be linked. This includes the rental of tennis courts . The tennis court is the main product, below you can link the different courts for rental. But we also see a single meeting room or boat as an object in the reservation system.

An object can be reserved once within a time period via object-based reservation dialogues. If the item is reserved, it cannot be reserved again at the same time period, unless of course you have several of the same products. The price is linked to the product. Of course, there are exceptions to this rule where it is possible to use a price calculation per person. This depends on your company and the products you offer.

Event-based reservation dialogues
By event-based reservation dialogues we mean reservation dialogues that are based on one activity type. Various activities can be linked below. You can think of giving painting lessons. Painting lessons are the activity under which you can link the various lessons such as painting lessons for children, for seniors, etc.

Multiple people can register for one activity via event-based reservation dialogues. The price is per person rather than per object.

What reservation dialogues are there within i-Reserve?

i-Reserve is a modular reservation system, so whether you rent out meeting rooms or boats, or are looking for an appointment calendar for sports activities, tours or courses, i-Reserve offers you a suitable reservation dialogue. Below you can find an overview of our reservation dialogues.

The calendar dialogue

With the i-Reserve calendar page, your customer can easily see whether there are still available places or products on a certain day. Available time blocks are indicated on the calendar with a chosen color, while other information such as 'not available', 'reservations on request' and 'holidays' are also made visible. This allows customers to immediately see whether a specific day is available in the calendar. The use of a calendar can vary per organization. For example, it can be useful for reserving products for one or more days (day mode), but also for reserving time blocks in a day, for example per half day or per hour or even per quarter of an hour.

Search and book dialogue

i-Reserve 's search and book reservation dialog offers visitors to your website the opportunity to quickly and easily search through the products or activities offered. The search page is designed to help visitors find the specific product or service they are looking for and allows them to view availability and pricing in real-time. This creates a seamless user experience for your customers and allows them to make reservations easily and quickly.

The grid

It is also possible to use the schedule dialog. The schedule is based on a product or activity that can be booked. We make a distinction between the event-based schedule and the object-based schedule.

Event based schedule

Does your company revolve around activities? Then you can use the 'Activity schedule'. The activity schedule is suitable for companies that offer activities that take place on specific dates, such as courses and training. The set Events/Activities are shown in this schedule. You can schedule an activity more often at fixed times and different people can register for this. The price is per person.

Object based lattice

If you offer products for rental, you can use an object roster.
The difference between these two schedules is in the design. Just like the activity schedule, the schedule is based on a set object or product that your customers can reserve. But unlike the activity schedule, you cannot rent out an object more than once at the same time. One customer can reserve the object on a certain day and for a certain time slot, after which it will no longer be available at the chosen time. The price is usually per object.

Combination dialogue

Would you like your customers to be able to book multiple objects or activities in one booking? This is also possible with i-Reserve. Through our combination dialogue you can combine one or more products, for example the rental of a meeting room in combination with a lunch or dinner (see https://vergaderzalen.i-reserve.net/vergaderzaal-arrangementen). In the Fun & Leisure sector, several activities are often combined into an attractive combination deal for your customers. For example, combinations of GlowGolf, HyperBowling, Prison Island, Escape Mission and X-Cube. Just take a look at the possibilities:

• Stage19
• Glowgolf Enschede
• Glowgolf Eindhoven
• Glowgolf Amsterdam

Which reservation dialog do you use for what?

You now know the basics of which reservation dialogues we have in our online reservation system. But to give you an even better picture, we would like to let you take a look at our customers: Below you can find a reference for each part and see how our customer implemented the reservation system.

Objects

Boat rental
One of our customers is Mokumboot. This customer has chosen to use the implementation via a subdomain of i-Reserve . This domain is completely in the style of Mokumboot, allowing customers to transition from Mokumboot to mokumboot. i-reserve .nl will not be noticed in most cases. On the page they implemented the object search page. Customers can choose a type of boat, a date, a starting time and a sailing duration on this page. They can then make a choice and make a reservation.

Meeting rooms
Do you rent out meeting rooms? Then take a look at the implementation of our reservation system at Crown Business center . On this page, the customer selects the desired location and is then redirected to the reservation dialogue of the selected location. Here the customer receives an overview of the available rooms, after which the calendar dialogue follows.

Glow golf
Does your company offer glow golf, mini golf or a similar activity? Then view an implementation of our reservation system at our customer Glowgolf.nl . i-Reserve for implementation, which they refer to from their site. You will then receive a calendar where the customer can find out for which date they want to reserve and its availability. The customer can select a date and indicate their group size. You can then choose the available starting times. Now Glowgolf and miniature golf are somewhat different compared to other objects. A calendar dialogue is used in which only the tee time is reserved. If you would like to know more about this, please contact us.

Activities

Tours
Do your companies give tours? Then take a look at the implementation of the i-Reserve reservation system at the Grolsch brewery . On the Grolsch website, customers have an immediate overview of the different types of tours that are offered. After your choice, you will be taken to the tour page within the Grolsch website itself, where you can see availability, adjust your group size and make direct reservations. Grolsch has therefore not opted for implementation on a subdomain but via an API.

Courses and training
i-Reserve for companies that offer courses and training . For example, take a look at the implementation at our customer KAP training courses . KAP training courses also use a subdomain of i-Reserve , which they refer to from their site. On the subdomain you will find an overview of all exams. You can then filter this based on different conditions such as language, province or part of the day.

Holidays
And did you know that you can book i-Reserve You can find an example of this with our customer o'Neill Summercamps . This customer uses an alias. More information about this form of implementation can be found in our blog about implementation options. They have an overview of all camps with a “book now” button. After you have chosen the camp, you will receive an overview of available dates and you can immediately make a reservation.

Would you like to know more about the booking options of i-Reserve? Contact us

As you have seen above, the i-Reserve versatile and suitable for the rental of both objects and activities. And with the many reservation dialogues, the i-Reserve all the tools to start renting out today. Want to know more about how you can use the i-Reserve reservation system and the various reservation dialogues for your company? Contact us today for 30 days .