Discover how i-Reserve streamlines GoGaming's reservation process

GoGaming's mission

Now that we have an idea of ​​where GoGaming came from, let's take a look at their mission. GoGaming's mission is to create a place where everyone - from experienced gamers to curious beginners - can come together to discover and experience the excitement and fun of gaming. They want everyone to feel welcome and comfortable, regardless of their experience or skill level.

But it's not just about playing games. GoGaming also focuses on the community. They organize different activities for different target groups, so there is always something new and exciting to do. Whether you want to take part in an esports tournament, learn how to play your favorite game better, or just enjoy the atmosphere and make new friends, GoGaming has something for you. But the reservation process of an ambitious party like GoGaming is a challenge; that's where the i-Reserve reservation system comes into play.

The i-Reserve Reservation System

At its core i-Reserve is an online reservation system designed to streamline bookings and reservations for businesses. In a dynamic environment like GoGaming, where activities and events are constantly taking place, efficiency is very important. That's where i-Reserve comes into the picture. Our reservation system makes it easy to manage, change and cancel reservations, so that both employees and customers are always aware of their schedule.

But it goes beyond efficiency. i-Reserve is also designed with user-friendliness in mind. The system is easy for anyone to use - whether you are an employee managing the schedule, or a customer making a reservation.

With i-Reserve GoGaming can focus on what they do best: providing an unforgettable gaming and esports experience. The reservation system removes administrative burdens, freeing up the team to focus on creating a fun and welcoming environment for all gamers and esports enthusiasts.

GoGaming's reservation process via the i-Reserve reservation system

The reservation system for GoGaming is complex due to the many options that GoGaming offers. So how exactly does this work?

Buy game time; object based reservation dialogs

At GoGaming, flexibility and convenience are very important when it comes to gaming experience. That's why they've developed a system that allows you to purchase "Game Time", tailored precisely to the customer's needs. Within the i-Reserve reservation system, these different Game times can be set by GoGaming with their associated prices. This gives gamers the freedom to choose how much game time they want to purchase via the reservation system. But what if they want to stay longer; no problem either.

If the gamer decides to stay longer during their visit, they can book additional Game Time on the spot. They can simply log into their account and add the extra time. And if they have to leave early, the remaining Game Time will remain in their account until the next visit. So they don't have to worry about booking too much or too little Game Time. This saves GoGaming a lot of personnel costs for adjusting reservations.

So how does this work technically? Purchasing Game-time is done via object-based reservation dialogues . This means that there is one main product in the reservation system: rental of gaming places. Various gaming areas can be linked under this main product.

The customer can reserve a gaming spot once, within a specific time period. If this spot has been reserved, it cannot be reserved again within the same time period, unless of course there are several game spots available.

Group outings

But as stated earlier, GoGaming's mission is to organize different activities for different target groups. That is why they also offer various group outings. This includes group outings with friends, company outings or children's parties. They have various packages available for you to choose from.

Technically this works much the same; There is one main product available in the reservation system: packages. Various packages can be linked under this main product; for children's parties, groups of friends or companies.

The customer can reserve a package once within a specific period. If this place has been reserved, it cannot be reserved again within the same period, unless of course there are more packages available.

Gift vouchers

Finally, GoGaming offers the option to purchase gift vouchers This is also possible via the i-Reserve reservation system. Customers can purchase a GoGaming gift voucher via the reservation system. Did the customer receive a gift voucher? This can then be handed in during the reservation process.

Other functionalities of i-Reserve for GoGaming

In addition to the functionalities of i-Reserve that we have described above for GoGaming, there are many other interesting features that the platform has to offer. Below we will briefly discuss some of these functionalities.

Automated Workflows
In the dynamic world of GoGaming, automated workflows and smart integrations can be a game changer. By automating communication with gamers, i-Reserve GoGaming can save a lot of valuable time. For example, our reservation system can automatically send reservation confirmations, payment confirmations or reminders, via both email and text message. If a change occurs in a reservation, these adjustments can be made easily and quickly. Gamers will automatically receive a message, of course in their own language. These advanced functionalities optimize the user experience and contribute to flawless operations within GoGaming.

Schedules

GoGaming also benefits from a seamless scheduling system thanks to i-Reserve. They have a clear overview and full control over what they want to see. With various customizable schedules that offer drag-and-drop functionality, they can view all the bookings at a glance.

In the back-end environment, they have the freedom to make their schedule as streamlined as they want. Whether it's a monthly, weekly or daily schedule, they can decide which games, events or play areas are visible. These can be displayed in columns or rows, and with different colors for extra clarity. In addition, adjustable filters offer the opportunity to create useful overviews, allowing them to work even more efficiently.

Filters, reports & statistics

Another important functionality for both GoGaming and any other business is effortless filtering, generating reports and tracking statistics. Overviews can be exported to Excel, for example, with one click of a button, or a weekly report can be scheduled based on specific filters. These reports are then automatically sent via email every week.

Filters are also very useful as a basis for generating detailed statistics, such as a graphical representation of the number of bookings per game in a line, bar or column chart. This offers you valuable insights to optimize your business operations.

Upselling

i-Reserve offers the option of cross-selling with our smart combination dialogue. GoGaming can bundle individual games into packages and let gamers determine their own schedule. Or retain full control by only letting your gamers choose the start time of the first game. The system will then automatically schedule the remaining games. Thanks to the i-Reserve system, GoGaming can offer a wide range of games and events without compromising on ease of use or gaming experience.

Want to know more about i-Reserve?

The collaboration between GoGaming and i-Reserve is a game-changer in the gaming world. This partnership combines GoGaming's passion and expertise in creating unforgettable gaming experiences with i-Reserve in streamlining reservations. Curious about all the possibilities? Contact us quickly or try i-Reserve now for 30 days and see for yourself why users are so enthusiastic!