Fully automatically collect reviews with your reservation system
Use a review system to let satisfied customers rate your brand, company, or products. The i-Reserve reservation system is suitable for collecting customer reviews at the company or product level. This allows you to show new customers the ratings of a specific meeting room or your conference center. Customers are often inclined to choose products that have been rated "good" by previous customers. This builds trust.
The effect of reviews for your company
The impact of reviews on your business can be summed up in one word: powerful. Positive reviews can make your business stronger. Here are some tips on how to generate them and what they do for your business.
The first step is getting online reviews. According to research by BrightLocal, 88 percent of consumers trust online reviews as personal recommendations. And a study by econsultancy found that 70 percent of consumers are more likely to buy from a site if it has ratings and reviews. But how do you get people to review your business? The best way is to ask customers for feedback after they've had a good experience with your company.
But what if you get negative reviews? Don't worry, there are several ways to handle it. The first step is to address the issue with the customer and try to resolve it. If that doesn't work, you can respond publicly to show you're taking the matter seriously. But don't forget that negative reviews can be good too. They show that you're transparent and that you care about your customers.
Try collecting reviews for free
Create an account on a review platform. This could be Trustpilot, Klantenvertellen.nl, tevreden.nl, Kiyoh, TripAdvisor, or one of many others. Depending on the platform you choose, you can often start with a free account to familiarize yourself with the platform. Alternatively, you can opt for a paid account for more options for displaying reviews on your own website. The invitation to submit a review can be sent from the review platform. With a free account, you often don't have control over the email templates.
Collect reviews via the i-Reserve reservation system
You can also create an email template yourself from within the i i-Reserve reservation system to invite customers to leave a review. Or add a separate section to the confirmation email, inviting them to leave a review.
How does this work? You can set up an email workflow through our reservation system. This means an email is automatically sent after a reservation's status changes. This is useful for automatically sending confirmations, reminders, and even for requesting reviews.
To do this, you create a standard template for requesting reviews in your own reservation environment. Then, you configure the email workflow for requesting reviews. What was the previous reservation status and what will be the new status? In other words, when should the email be sent to the customer? Our reservation system automatically emails the customer when the new status is reached.
Which review systems does the i-Reserve reservation system support?
Besides Trustpilot, our reservation system also supports other well-known review systems, such as Klantenvertellen.nl, tevreden.nl, Kiyoh, TripAdvisor, MeetingReview, and Booking.com. When used effectively, the review system not only ensures a high score on your own website, but also displays your business's ratings in Google search results using stars. Besides the stars in the standard search results, you can also (with sufficient Google reviews) receive stars in your Google ads.
Curious about our reservation system?
Explore our various DEMO websites to contact for questions or additional information . We're happy to help. Want to try our reservation system? Register and try it for 30 days. Please indicate in the Comments field that you're interested in access control.
Are you already a customer?
Need help setting up i-Reserve (email templates or posting ratings)? Our support desk is ready to assist you! Also see an article by FrankWatching and the Consumers' Association about the value of online store reviews:
https://www.frankwatching.com/archive/2017/11/29/google-review-snippet-de-must-have-voor-je-webshop/
https://www.consumentenbond.nl/online-kopen/reviews-op-websites
i-reserve structured data
: https://support.i-reserve.net/nl/ontwikkelaar/klant-pagina/hulp-paginas/product-detail/
https://support.i-reserve.net/nl/beheer/templates/templates/microdata-in-emailbron/