AI: reservations processed automatically and 24/7 booking in a conversation
AI processes incoming reservations from email and other systems, and you confirm with one click. And with the ChatAgent your visitors book 24/7 in a conversation, via chat, WhatsApp or phone.
The AI features work seamlessly with the rest of i-Reserve: they use your existing resources, availability and customer data, and write bookings directly into your reservations. That saves you manual work, shortens your response time to customers, and still keeps you in full control. You can extend it with add-on modules and integrations.
automatic processing
Incoming reservations processed automatically
A reservation comes in by email, or another system sends a confirmation? The AI reads the message, recognises what it concerns and prepares the reservation in i-Reserve. You stay in charge: a clear review list shows what the AI has prepared, so you can confirm it in the schedule with a single click. No more retyping, and you always have the final say.
recognises reservations from emailreads confirmations from other systemsprepares the reservation automaticallyreview list for the administratorconfirm with one click in the scheduleless manual retyping
booking in a conversation
ChatAgent: your AI booking assistant
The ChatAgent is an AI booking assistant that integrates seamlessly with i-Reserve. Visitors arrange their reservation in a natural conversation, by text or voice and in their own language. In the background, the assistant gathers, validates and writes all booking details into i-Reserve. 24/7, with no waiting.
natural conversation in the customer's own languageworks by text and voiceavailable 24/7, with no waitinggathers and validates all booking detailswrites straight into i-Reserve
on every channel
Available wherever your customer is
The ChatAgent works on every channel. An embedded chat widget on your website, a booking widget with calendar view and live availability, WhatsApp via Infobip with a payment link right in the conversation, and a voice assistant for phone calls with natural-sounding speech. Handover to a human agent is coming soon.
chat widget: embedded web chat with formattingbooking widget: calendar view with live availabilityWhatsApp via Infobip, with a payment link in the conversationvoice: phone assistant with natural-sounding speechhandover to an agent (coming soon)
from question to confirmation
A complete booking flow, guided by AI
From start to finish, the AI guides the booking. The ChatAgent pulls availability in real time and presents it clearly, recognises or registers the customer, offers extras (think a tennis racket or a coffee & tea package) and suggests smart combined bookings (an extra court, or a meeting room with drinks afterwards). Before finalising the booking, the assistant shows a full cost summary and explicitly asks for confirmation. The confirmation then follows by email, an inline payment link or SMS.
pull and show availability in real timeregister or recognise the customeroffer extrassuggest combined bookingsfull cost summary + explicit confirmationconfirmation by email, payment link or SMS
always the right answer
Answers from your own knowledge base (RAG)
You set up a dedicated knowledge base per licence. The ChatAgent efficiently retrieves information from it via RAG (retrieval-augmented generation). That way opening hours, facilities, terms and frequently asked questions are automatically factored into the booking conversation. The AI never has to guess and always gives contextually accurate answers.
dedicated knowledge base per licenceretrieve information via RAGopening hours, facilities, terms and FAQall factored into the conversation automaticallyno guesswork, always contextually accurate
platform & technology
A robust, multi-tenant AI platform
Each licence runs in isolation with its own configuration, instructions and data (multi-tenant). The ChatAgent works in both calendar and event mode: individual bookings or sign-ups for events. The platform is provider-independent: you can configure which AI model runs per licence (OpenAI, Anthropic Claude, Mistral, …; in development). The native i-Reserve integration handles resources, slots, customers and bookings, and conversation history is kept for 30 days for seamless follow-up contact.
multi-tenant: isolated per licencecalendar and event modeprovider-independent AI (in development)native i-Reserve integration for resources, slots, customers and bookingsconversation history kept for 30 days
All features for AI
Automatic reservation processing
Incoming reservations are recognised and prepared by the AI, ready to confirm.
AI recognises emails
The AI reads incoming emails and automatically extracts the reservation details.
Confirmations from other systems
A confirmation comes in from an external system? The AI turns it into a reservation.
Review list for the administrator
A clear list shows what the AI has prepared, before you give your approval.
One click in the schedule
Confirm a prepared reservation with a single click directly in the schedule.
ChatAgent
AI booking assistant that lets visitors reserve 24/7 in a natural conversation.
Text and voice
Customers book by typed chat or by natural speech.
Customer's own language
The assistant holds the conversation in the visitor's own language.
Available 24/7
Reservations can be made day and night, with no waiting.
Chat widget
Embedded web chat with formatting, right on your own website.
Booking widget
Calendar view with direct, real-time availability.
WhatsApp via Infobip
Book in WhatsApp, including a payment link right in the conversation.
Voice assistant
Phone assistant with natural-sounding speech.
Handover to an agent
Seamless handover to a human colleague (coming soon).
Real-time availability
The AI shows current availability during the conversation.
Recognise or register the customer
Existing customers are recognised by name + email or phone, and new customers are created.
Offer extras
The assistant offers relevant extras, such as a tennis racket or catering.
Combined bookings
Smart suggestions for additional bookings, such as an extra court or drinks afterwards.
Cost summary + confirmation
A full cost summary and explicit confirmation before the booking is finalised.
Callback list
A direct, clear callback list: call back at the press of a button.
Notes & follow-up
Notes on every customer and reservation, with status transitions for follow-up.
Dedicated knowledge base (RAG)
A dedicated knowledge base per licence, queried efficiently via RAG.
Multi-tenant
Each licence runs in isolation with its own configuration, instructions and data.
Calendar & event mode
Individual bookings or sign-ups for events.
Provider-independent AI
Configure which AI model runs per licence (OpenAI, Anthropic Claude, Mistral, …; in development).
Native i-Reserve integration
Direct integration with resources, slots, customers and bookings.
Conversation history 30 days
Conversations are kept for 30 days for seamless follow-up contact.
See how it works with your offering?
Try it free for 30 days, we set it up. Or book a demo.